Frequently Asked Questions
Here you can find a collection of all frequently asked questions regarding FasterFiles.
Installation and Uninstallation
- On which systems does FasterFiles run?
- How to install FasterFiles?
- When starting the program I get the message "the program file is still located in the ZIP archive". What can I do?
- How do I uninstall FasterFiles?
- Is it possible to save and load settings?
- FasterFiles should always start with the last used settings. Where can I configure this?
- Where are the settings saved?
- How can I delete the settings?
- What are the differences between FasterFiles Basic and the FasterFiles Pro Versions?
- How to get the Pro Version of FasterFiles?
- I already use a Pro Version of FasterFiles. How can I upgrade my license to a different Pro version?
- I want to use FasterFiles commercially. How do I get a commercial license?
- May I use the Pro Version commercially?
- In which language does FasterFiles start and why?
- How can I change the language of FasterFiles?
- In which languages has FasterFiles been translated so far?
- Do I need a specific program version if I want to use FasterFiles in a specific language?
- Will FasterFiles be translated into my language in future?
- How can I translate FasterFiles to another language?
- I wish a new function in FasterFiles or have a suggestion for improvement. Whom can I contact?
- I have found a bug in FasterFiles. How can I report the error?
- My question is not answered here. Who can help me?
On which systems does FasterFiles run?
FasterFiles is currently available for the Windows operating system. You will find the corresponding download on the download page of FasterFiles. The support of other systems is planned.
How to install FasterFiles?
FasterFiles is a portable program. This means that you can use FasterFiles without an installation. It is sufficient to save the program file (under Windows the EXE file) to any place on your computer and click on the program file to start the program. This has the advantage that the program does not make any unwanted profound changes to your system (for example, registry entries or changes in system folders). In addition, you can run any number of versions of the program (for example, with different configurations) in parallel, you can start FasterFiles from a USB stick and easily take the application along with their settings to another computer by simply copying the program folder. Read more about this topic in the installation help.
When starting the program I get the message "the program file is still located in the ZIP archive". What can I do?
When you download FasterFiles from this page, you download a ZIP archive containing the actual program file. ZIP archives have the advantage that they consume less disk space and may contain more than one file. That’s why we deliver all our programs that you can download from this page in ZIP archives. If you start the program and the program file has not yet been extracted from the ZIP archive, the program will warn you with the following message:
Apparently, the program file is still located in the ZIP archive. This may cause that not all program functions can be executed correctly. Please unzip the program from the ZIP folder and start the unpacked program again afterwards.
Before you use FasterFiles, you should extract the program file from the ZIP archive, because otherwise the program will not be able to access the files stored in its own program folder, for example. Learn more about ZIP files and how to extract ZIP archives here.
How do I uninstall FasterFiles?
Since FasterFiles is a portable program, there is no need for a cumbersome uninstall procedure to completely remove the program from your computer. Instead, it is sufficient to just delete the program file (on Windows, the EXE file). If you have saved program settings on your computer, you can go to the menu "Settings > Save or load settings" before deleting the program file and click on "Delete" under "Delete Settings". This permanently deletes all settings and configurations that FasterFiles has stored on your computer.
Is it possible to save and load settings?
Yes. It is possible to save the settings of FasterFiles as a file or a profile, to define settings with which FasterFiles should start and, of course, to load the stored settings again. You will find the corresponding functions in the menu "Settings > Save or load settings". All functions for saving and loading settings are explained in detail on this page.
FasterFiles should always start with the last used settings. Where can I configure this?
Activate the option "Save automatically on closing" under the start settings in the menu "Settings > Save or load settings". If this option is activated, FasterFiles always saves the current state of the program including all settings when it is closed in order to restore these settings the next time the program is started.
Where are the settings saved?
The converter can save its settings either directly in the program folder or in a folder assigned by the operating system. Both storage locations have their advantage: If the settings are saved directly in the program folder, you can simply move the program together with the folder to another computer or run the program from a memory stick or an external hard disk. In addition, you can run several versions of the program with different settings simultaneously. If the settings are stored in a common folder of the operating system, the settings are central and can be loaded independently of the location of the program. In the menu "Settings > Save and load settings" under the item "Storage Options" you can choose where you want to save your settings. Depending on the operating system and version of the operating system, other folders are provided for storing the settings. On the information page for loading and saving settings, we have compiled the storage locations for all common and relevant operating systems.
How can I delete the settings?
Go to the menu "Settings > Save and load settings". Here you will find a button "Delete" under "Delete settings". If you click on this button, all settings saved by the program will be deleted from your computer. This affects both profiles as well as startup and language settings.
What are the differences between FasterFiles Basic and the FasterFiles Pro Versions?
For an overview of all differences between all different versions of FasterFiles, see the page FasterFiles Versions. On this page, we have compiled for you a table that contains information about which function is supported by which version.
How to get the Pro Version of FasterFiles?
The Pro Version of FasterFiles can be paid by PayPal or bank transfer. We will then send you an e-mail with the activation code and a download link for the Pro Version. You can find the buy button as well as further information about all available payment methods and the payment process on this page.
I already use a Pro Version of FasterFiles. How can I upgrade my license to a different Pro version?
No problem. Simply write to us. You only pay the difference to the higher version and we change your old key to the new version.
I want to use FasterFiles commercially. How do I get a commercial license?
The free Basic Version of FasterFiles may only be used for non-commercial purposes. If you want to use FasterFiles commercially, you need a paid license. Further information about the purchase can be found on this page.
May I use the Pro Version commercially?
Yes. Only the free downloadable Basic Version may not be used commercially. All Pro Versions may be used commercially without any restrictions.
In which language does FasterFiles start and why?
When starting FasterFiles, the program looks in which language your operating system is set. If FasterFiles has already been translated into the language of your operating system, the program will automatically start in that language. If FasterFiles has not yet been translated into the language of your operating system, the program will start in English by default.
How can I change the language of FasterFiles?
If you prefer a language other than the language selected by the program's automatic language selection, you can change the program language at any time in the settings. Simply go to the menu "Settings > Language Settings". Here you will find a selection of all languages into which FasterFiles has been translated so far. If you select a language here, the program immediately switches to your chosen language during runtime. If you want to save your selection permanently, click on the button "Save Language". Then FasterFiles will start in your desired language from the next start on. For more information, see the language settings help.
In which languages has FasterFiles been translated so far?
FasterFiles is currently available in 4 languages. These include English, Deutsch (German), Español (Spanish) and Français (French). More information can be found in our translation portal.
Do I need a specific program version if I want to use FasterFiles in a specific language?
No. All languages supported by FasterFiles are included in the current version of FasterFiles and can be changed at runtime. Therefore, all languages have the same program version and you do not need a special version of the program for a specific language.
Will FasterFiles be translated into my language in future?
Whether FasterFiles will soon be available in your language depends on whether there is a volunteer who is willing to translate the program into your language. Instead of waiting for that, you can also become active and make the translation yourself. We have compiled for you all further information on this page.
How can I translate FasterFiles to another language?
You can help to translate FasterFiles into a new language. All necessary information can be found in our translation portal. Here you can find out which program has been translated into which languages so far and how you can personally help with the translation.
I wish a new function in FasterFiles or have a suggestion for improvement. Whom can I contact?
Our goal is to continuously extend and improve FasterFiles. If you have suggestions for improvement or suggestions for new features or other changes, please contact us.
I have found a bug in FasterFiles. How can I report the error?
We are always grateful for bug reports or other suggestions to improve our programs. Just write us a short message via our contact form. If you want you can stay anonymous.
My question is not answered here. Who can help me?
For further questions we have set up an AskingBox portal. In this forum you can also ask your questions online without a registration or you can read previous questions asked by other users. If you have a personal question you can also contact us via our contact form.